Cancellation and refunds.

Our website refund promise

For a monthly website subscription, ask within 24 hours of the charge for a refund of that subscription payment. For an annual website subscription, ask within 14 days of the charge. These windows apply to the initial payment and renewals. Your refund request also cancels future renewals unless you expressly ask to keep the subscription.

This promise is additional to your legal rights. It does not limit any longer cancellation period, refund for a faulty or misdescribed service, or other mandatory consumer protection.

Your legal cancellation rights

UK consumers normally have a 14-day cancellation period when entering an online service contract. A free trial does not remove those rights. We do not ask you to waive statutory rights merely by using the app. Where the law gives you a longer or additional cancellation period, it takes precedence over our refund promise.

Trials and renewal

Eligible website subscriptions start with a 14-day free trial. A card is required, but the subscription charge is £0 during the trial. The selected subscription renews at the price and interval shown at checkout unless cancelled before the trial ends. Cancel in Account → Manage billing. Cancellation stops future renewals; it does not automatically refund an earlier charge.

Request a refund or cancel by email

Email admin@meetror.com with your account email, charge date and whether you want a refund, cancellation, or both. You do not need to give a reason or send card details. The time you send the request determines whether it is within the window, even if we reply later.

You can use: “I wish to cancel my Meet Ror subscription and request a refund. Account email: […]. Subscription or charge date: […]. Name: […]. Date: […].” This wording is optional.

Where a refund is due, we will arrange it without undue delay and within the legally required period, normally within 14 days of your cancellation. Refunds go to the original payment method without a refund fee. Your bank may take additional time to show the credit.

Apple purchases

Apple handles payments and refund requests for App Store subscriptions. Request a refund at reportaproblem.apple.com and manage renewals in your Apple Account. Apple’s process and your statutory rights apply. Our website refund promise applies to payments made directly through our website.